[vc_row][vc_column width=”1/2″][vc_row_inner][vc_column_inner width=”1/6″][vc_icon icon_fontawesome=”fa fa-user” color=”custom” background_style=”rounded” background_color=”custom” size=”xs” custom_color=”#feea64″ custom_background_color=”#292929″][/vc_column_inner][vc_column_inner width=”5/6″][vc_acf field_group=”1748″ field_from_1748=”field_5c619eb5149e4″ show_label=”yes”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″][vc_row_inner][vc_column_inner width=”1/6″][vc_icon icon_fontawesome=”fa fa-gbp” color=”custom” background_style=”rounded” background_color=”custom” size=”xs” custom_color=”#feea64″ custom_background_color=”#292929″][/vc_column_inner][vc_column_inner width=”5/6″][vc_acf field_group=”1748″ field_from_1748=”field_5c5ef35454666″ show_label=”yes”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_row_inner][vc_column_inner width=”1/6″][vc_icon icon_fontawesome=”fa fa-map-marker” color=”custom” background_style=”rounded” background_color=”custom” size=”xs” custom_color=”#feea64″ custom_background_color=”#292929″][/vc_column_inner][vc_column_inner width=”5/6″][vc_acf field_group=”1748″ field_from_1748=”field_5c5ef34854665″ show_label=”yes”][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″][vc_row_inner][vc_column_inner width=”1/6″][vc_icon icon_fontawesome=”fa fa-hashtag” color=”custom” background_style=”rounded” background_color=”custom” size=”xs” custom_color=”#feea64″ custom_background_color=”#292929″][/vc_column_inner][vc_column_inner width=”5/6″][vc_acf field_group=”1748″ field_from_1748=”field_5c619ef8cc060″ show_label=”yes”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1549902118595{padding-top: 20px !important;}”][vc_column_text]An exciting position has arisen for a Client Service Manager to join the London based Loan Agency department of one of the largest International Banks.
Primarily responsible for a portfolio of clients/deals and will be required to display a strong commitment to maintaining and improving a quality client service proposition. Working as part of a team dedicated to performing the role of Facility Agent under syndicated loan facilities.
Required to work with internal teams, both onshore and offshore, to maximise the client experience of dealing with the bank from mandate through to final repayment, as well as being directly responsible for managing the non-operational aspects of the deals.
Main Responsibilities of the Loan Agency Client Service Manager:
- Prime responsibility for a portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent.
- Required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance.
- Required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do.
- In addition to having full deal oversight, you will be required to manage the non-operational aspects of these deals. This will include the deal closing process (including conditions precedent/subsequent matters); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation.
- Display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions.
- For clients that will benefit client experience.
Experience Required of the Loan Agency Client Service Manager:
- Minimum 3 years’ experience in a comparable role, with a strong understanding of the Syndicated Loan Market, specifically as facility agent.
- Some previous credit experience is desirable.
- Client focussed, with a proven record of commitment to excellent customer service.
- Good communicator, both written and verbally.
- Able to work in a pressurised environment and manage priorities effectively.
- Strong time management and presentation skills.
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