Loans Agency Client Service Manager

Position: Permanent

Salary: up to £85,000

Location: London


Our client, a tier 1 international bank, is looking for an experienced Loans Agency Client Service Manager to join their London team in a hybrid role.

Main Responsibilities for the Loans Agency Client Service Manager:


  • You will have prime responsibility for a portfolio of client relationships where you relate directly to the syndicated loan deals on which we are appointed as facility agent.
  • You will be required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance; to build and develop the relationship with the client, to act as an advocate for the client within the company; be the main point of contact (for both internal and external parties) for escalation of issues, and take ownership of the action plans to resolve performance issues (both from an ISV and a Client perspective).
  • You will be required to display a strong client service work ethic
  • You will be expected to demonstrate a solid understanding of the RFR methodologies and related documentation points.
  • You will, in addition to having full deal oversight, be required to manage the non-operational aspects of these deals.

This will include:

    • The deal closing process (including conditions precedent/subsequent matters);
    • the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel);
    • managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals);
    • and acting as a focal point for deal issue escalation.
  • Ongoing work requests that fall outside the normal scope of the role should be assessed, and if necessary, referred to Business Development for possible discussion regarding repricing. Develop strong client relationship to seek out both retentive and new business opportunities.
  • You will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions.
  • Awareness of industry developments.
  • Identify process/technology improvements for clients that will benefit client experience.
  • Provide advice and guidance for junior members of the team and Operations where required, and act as an escalation point for local management.

Experience Required of the Loans Agency Client Service Manager:


  • Minimum 3 years’ experience in a comparable role, with a strong understanding of the Syndicated Loan Market.
  • Some previous credit experience is desirable.
  • Client focussed, with a proven record of commitment to excellent customer service.
  • Good communicator, both written and verbally.
  • Able to work in a pressurised environment and manage priorities effectively.
  • Strong time management and presentation skills.